Privacy Policy

Practical AI ("Practical AI," "we," "us," or "our") provides online educational courses and related services for software developers.

This Privacy Policy explains what information we collect, how we use it, and the choices available to you when you use our website, courses, assessments, certificates, and related services (collectively, the "Service").

1. Information We Collect

We may collect the following categories of information.

• Account information: such as your name, email address, and authentication information.
• Course activity: including course enrollment, lesson completion, module progress, assessment attempts, scores, and certificate information.
• Assessment content: including multiple-choice selections, prompts you write, responses you submit, and feedback generated from those submissions.
• Payment information: payment processing is handled by Stripe. We may receive information such as payment status, transaction identifiers, and the course purchased. We do not receive or store your full payment-card number.
• Technical information: such as IP address, browser information, request logs, security events, and session information generated when you use the Service.
• Communications: information you provide when contacting us for support, account recovery, refunds, or other questions.

2. How We Use Information

We use personal information to:

• Create and maintain your account.
• Authenticate you and protect your account.
• Process course purchases and activate course access.
• Track lesson, module, and course progress.
• Grade assessments and provide feedback.
• Issue and maintain course certificates.
• Send transactional messages such as password reset emails.
• Diagnose errors, prevent fraud or abuse, and secure the Service.
• Respond to support, privacy, and refund requests.
• Comply with legal obligations and enforce our Terms of Service.

3. AI-Assisted Features

Some Practical AI assessments use artificial intelligence to evaluate written prompts, review responses, or generate educational feedback.

When you use these features, relevant assessment content may be sent to an AI service provider for processing. This may include your written response, the assessment scenario, supplied code examples, and other context necessary to evaluate your submission.

You should not submit confidential employer information, proprietary source code, credentials, personal information about another person, or other information you do not have permission to provide.

4. Service Providers

We use third-party providers to operate portions of the Service. Depending on the feature you use, these providers may process limited information on our behalf.

• Stripe for payment processing.
• AI service providers for AI-assisted grading and feedback.
• Amazon Web Services and related infrastructure providers for hosting, storage, application infrastructure, and transactional email.
• Other technical providers that help us operate, secure, monitor, or support the Service.

These providers may process information according to their own terms and privacy obligations.

5. Cookies and Sessions

We use cookies or similar session technologies that are necessary to authenticate users, maintain signed-in sessions, protect requests, and provide core Service functionality.

If we later introduce analytics, advertising, or other non-essential tracking technologies, we will update this policy and provide additional choices where required by law.

6. How We Share Information

We do not sell your personal information.

We may share information with service providers when necessary to operate the Service, process payments, provide AI-assisted features, send transactional messages, protect the Service, or comply with applicable law.

We may also disclose information if reasonably necessary to respond to legal process, protect users, investigate fraud or security incidents, or protect our legal rights.

7. Data Retention

We retain information for as long as reasonably necessary to provide the Service, maintain course and certificate records, protect against fraud, resolve disputes, comply with legal obligations, and maintain appropriate business records.

Different categories of information may be retained for different periods.

8. Security

We use reasonable technical and organizational safeguards intended to protect personal information from unauthorized access, disclosure, alteration, or destruction.

No online service can guarantee absolute security, and you are responsible for maintaining the confidentiality of your account credentials.

9. Your Choices and Rights

Depending on where you live, you may have rights relating to access, correction, deletion, or other processing of your personal information.

You may contact us using the support or contact method published on the Service to make a privacy request. Certain information may need to be retained where required by law or for legitimate security, payment, certificate, fraud-prevention, or recordkeeping purposes.

10. Children

The Service is designed for software developers and is not directed to children under 13. We do not knowingly collect personal information from children under 13.

11. Changes to This Policy

We may update this Privacy Policy from time to time. If we make material changes, we may provide notice through the Service or by another appropriate method.

The "Last updated" date above indicates when this policy was most recently revised.

12. Contact

Questions or requests concerning this Privacy Policy may be submitted using the support or contact information published on the Practical AI website.